What information do we collect about you?
We collect information about you when you complete a contact form on this website and/or register to receive our email marketing newsletters. We only collect the following personal data about you:
- Your name
- Telephone number
- Email address
How will we use this information about you?
Website contact form completions
This information is used to process and respond to your enquiry. We will not collect any personal data from you we do not need in order to provide and oversee this service to you. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS, including information you submit in the contact form.
All the personal data we process is processed by our staff in the UK; however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No third parties have access to your personal data unless the law allows them to do so.
Website usage information
Website usage information is used to measure, monitor and improve the performance of our website and marketing campaigns. Please see our cookies policy for further information
We would like to use your name and email address to inform you of our future offers, changes to our services and our latest thinking and insights on marketing communications. This information is not shared with third parties for marketing purposes. If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
To register for our marketing emails please complete our sign up form. By registering you will receive periodic (maximum six times a year) newsletter-style emails from us.
If you choose to register for our email newsletter, the email address that you submit to us will be forwarded to Campaign Monitor who provide us with email marketing services. We consider Campaign Monitor to be a third-party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within Campaign Monitor’s database for as long as we continue to use Campaign Monitor’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
How long do we keep this information?
Completed contact form enquiries will be retained for a maximum of seven years after which time they will be destroyed. Your information that we use for marketing purposes will be kept by us until you notify us that you no longer wish to receive this information.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please contact us.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. In the case of access and correction requests, please provide as much detail as you can about the particular information you need, in order to help us locate it.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies – there are guides at www.aboutcookies.org or www.allaboutcookies.org about how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Third party data processors
We use a number of third party data processors who are carefully chosen and comply with relevant Data Protection legislation. These third party processors and their relevant privacy policies are here:
How to contact us
Our GDPR owner is:
Shaun Taylor Managing Director Satplan Ltd.
Telephone: 07980 832987
Post: Satplan Ltd. The Bridgewater complex, 36 Canal Street, Bootle, England L20 8AH